CGER is an autonomous organization that reports to Transports Québec. It is by far the largest fleet of vehicles and other equipment in the province of Québec with more than 8,000 units. 568 Guide Ti users are spread across 66 centers and 14 regional offices in addition to its administrative headquarters. With 200 workers typically using Guide Ti at the same time, the fleet generates 16,000 transactions per day on average.
SECTOR: Public vehicle fleet management
PROJECT NAME: OPTIC (Optimisation du Traitement de l’Information)
CONTACT PERSON: Francois Wiseman
IMPLEMENTATION PERIOD: September 2006 to June 2009
CGER wanted to migrate features of their existing version, which had undergone customizations since 1999, toward a more generic version available on the market and to transfer certain features to software solutions better adapted to the organization’s needs. COGEP participated at every step of CGER’s reengineering process around maintenance features, service agreements, billing system and interface analysis of existing and new systems. CGER agreed to abide by COGEP’s 2006-2011 five-year development plan for vehicle fleet management.
DEADLINES AND BUDGETS
Project timelines were planned jointly with the client. We presented our deliverables within 36 months in accordance with the agreement. Delivery involved several phases to ensure that the project moved forward and to avoid the accumulation of delays that might have in turn set back the official production launch. We worked with a number of committees to share responsibilities and foster a sense of ownership with respect to the project. Although CGER prefers not to divulge the budget allocation regarding COGEP’s fees, Mr. Wiseman can confirm (upon request) that the fees were according to the authorized 2006 budget.
The scope and complexity of the OPTIC project allowed COGEP to improve its project management skills and its quality management processes. COGEP showed that its long experience—more than 20 years—is a key success factor when it comes to data migration, system interfaces, change management and coaching that facilitates complete client autonomy. In addition, as the developer of its own software, COGEP was in the best position to make adjustments rapidly and in an organized manner, while eliminating the need for third parties.
“COGEP is an excellent business partner!” – Céline Routhier, Administration and Finance Director, CGER