THE CHALLENGE

The year was 2006. Crane Aerospace & Electronics, a globally renowned supplier and manufacturer of critical systems and components for the aerospace and defence markets, needed a new maintenance management software solution that would efficiently tighten maintenance costs and production control.

THE REQUIREMENTS

Crane required software that would address the needs of their unique assembly line by increasing productivity and decreasing costs and downtime whilst enabling them to continue their stringent examination of each individual part prior to its leaving the manufacturing facility.

THE SOLUTION

Guide Ti is a complete user-friendly maintenance management software solution that adapts to the service and maintenance needs of corporations by enhancing capabilities in information research and analysis, resulting in a reduction in production downtime and its related costs. Guide Ti transmits all service and maintenance requisitions automatically to a company’s maintenance managers, 24 hours a day (in the event of an emergency), so they can quickly take action to solve any issue. Guide Ti would serve to establish a custom-structured process in maintenance (and preventative maintenance) management for Crane A&E, delivering real-time information and driving higher efficiencies in production whilst cutting unnecessary expense.

THE RESULTS

“The effectiveness of Guide Ti permitted us to easily sustain the loss of two maintenance employees during our first year using the software without having to replace them. We even increased the level of service despite the reduction of the maintenance team” States Project Manager, Lang Smith.

The Implementation of Guide Ti enabled the maintenance team accomplished an astounding increase in maintenance efficiency and a decrease in the time required to input, process, and monitor work orders, which he attributed to “…the ease in which our employees are able to access one application to submit work orders required and pending.” Among the numerous tangible benefits of Guide Ti, Smith has documented:
• An increase of 10% in the facility’s corrective work output (and 18% for preventative work orders)
• An increase of 10% in the facility’s corrective work output (and 18% for preventative work orders)
• A reduction in the maintenance department’s response time to service calls by 87%
•90% less time spent on audit preparation
• A savings of more then 20 hours per week in the manpower required for equipment review
“In addition,” Smith notes, “we have saved money and cut operating and maintenance costs through the increase in efficiency and labour resources otherwise required. Crane has found added value in Guide Ti’s capacity to create key performance indicators (KPI’s) and customized reports that management can analyze more quickly and easily, enabling accurate decisions based on real-time data.”

THE FUTURE

Crane was impressed with COGEP’s ability to quickly implement Guide Ti, which resulted in an increase in communication by enabling the company’s 800 employees to place service requisitions online and in real time. Though the initial intent was to have Guide Ti manage their maintenance service needs, Crane has since extended their usage of Guide Ti into other sectors of their company, including calibration and engineering services. Currently, Crane’s Lynnwood (Seattle, Washington) site is reviewing possibilities of using COGEP’s software for their purchasing and inventory management systems, and their results and success with Guide Ti has several other Crane A&E sites reviewing the implementation of Guide Ti as a solution to their own maintenance management needs.

“COGEP’S GUIDE Ti OFFERS MORE FEATURES AND EASIER USABILITY THAN THE OTHER MAINTENANCE APPLICATIONS WE EVALUATED.” – Lang Smith, Project Manager Crane Aerospace & Electronics