Privacy Policy and protection of personal information

This Privacy Policy and protection of personal information (hereinafter: « Privacy Policy ») establishes COGEP’s practices for the collection, use or disclosure of personal information as part of its business relationship with you as a client-user of its software Guide TI.

if you are a Client domiciled outside the Province of Quebec and that you provide personal information, you agree that your personal information be transferred and hosted in the province of Quebec and protected by the applicable laws in this province.

A-Personal information

COGEP collects personal information in the course of its business relationship with a client-user:

  • When ordering or acquiring licenses for its software;
  • When you sign upto our mailinglist(newsletter);
  • When you respond to a job offer;
  • When you senda commentora questionor otherwisecontact ourcustomer servicevia email orwhen you calldirectly to ourcustomer service.

The personal information we collect in these situations are:

  • Your name;
  • Yourpreferred language ofcommunication;
  • Youre-mail address;
  • Yourpostal address;
  • Your billing address;
  • Yourshipping address;
  • Your phone numberat home and /or office and/or laptop.

In general, COGEP uses your personal information to:

  • To process andfulfill your order, including to sendyou emailsor contact youby telephone,mail orother meansto confirm thestatus of your orderorpayment;
  • Toinform you ofchanges to ourconditions andour policies and/ orfor otheradministrative purposes;
  • Toimprove your shoppingexperience;
  • To protect the securityand integrity ofourwebsite,our company andour affiliates.

B-Disclosure to Third Parties

It is COGEP’s policy not to disclose any personal information to third parties about its client-user of its software.

Unless you specifically authorize us, COGEP will not disclose, sell or rent to any third party or organization any personal information that you may provide during your business relationship with COGEP.

COGEP also limits access to your personal information only to employees of certain departments (ex: technical support, finance) who need to know for the purposes of their functions.

It may happen that COGEP makes use of external service providers to offer superior service in specific areas and that some of your personal information may be accessed by these providers. In this case, confidentiality agreements are signed between COGEP and those providers so that your personal information be used in a manner consistent with this Policy and any law, rule or regulation.

However, in the case of a corporate reorganization, merger, sale of business, transfer or other disposition of all or part of the assets of the company (including the proceedings of bankruptcy or insolvency), personal information about our customers and other data as described in this Privacy Policy and protection of personal information are part of the transferred assets and may be shared with the other parties to the transaction.

C-Information collected via our website

Our web servers collect monitoring and general information from your visit on our website. We collect these statistics to determine the number of daily visitors to our site, the types of browsers used by users, the user’s domain names and countries of origin. This data helps us to personalize our website to better meet your online needs.

D-Storage & Security

All personal information you provide to COGEP are stored on our secure servers with restricted access. In deciding to voluntarily provide us your personal information, you consent to the transfer and storage of your personal data on our servers located in Quebec City.

COGEP takes reasonable technical means to ensure a safe environment and protect user data.

HOWEVER, GIVEN THE PUBLIC NATURE OF THE INTERNET NETWORK, USER ACKNOWLEDGES AND AGREES THAT THE SECURITY OF COMMUNICATIONS THROUGH THE INTERNET CANNOT BE GUARANTEED. THEREFORE, COGEP CANNOT GUARANTEE NOR SHALL BEAR ANY LIABILITY FOR ANY BREACH OF CONFIDENTIALITY, HACKING, VIRUSES, LOSS OR ALTERATION OF INFORMATION TRANSMITTED OR HOSTED ONCOGEP’S SYSTEMS.

E-Storage

COGEP retains your personal information only as long as necessary or relevant for the identified purposes or as required by law.

At expiration, COGEP we will close your customer account. Despite the closure of your account, we reserve the right to hold for an indefinite period, within the limits prescribed by the laws of Quebec applicable, certain personal information to be in compliance with the law, prevent fraud, collect fees owed, resolve complaints or other problems related to them, cooperate with an investigation and any other act permitted by law.

Upon expiry of this period, the data files will be destroyed or deleted from COGEP’s systems.

F-Additional Information

For any question, complaint or update on your personal information or regarding COGEP’s Privacy Policy and protection of personal information, do not hesitate to contact us at (418) 626-2503 or by email at support@cogep.com.

G-References by hyperlinks

To facilitate the navigation, COGEP’s website may contain links to other sites. However, we are not responsible for the content or practices employed by organizations sponsoring these other sites. COGEP IS NOT RESPONSIBLE FOR THE PRACTICES, ACTS OR POLICIES OF SUCH THIRD PARTIES WITH RESPECT TO THE PROTECTION OF PERSONAL INFORMATION. We recommend that you carefully read the statement on the protection of personal information found on these sites in order to determine in an informed manner to what extent you want or not to use these sites regarding their privacy practice.

H-Modification

COGEP reserves its right to modify this Privacy Policy and protection of personal information at its discretion. However, any change to this statement will be made in accordance with the laws applicable in Quebec for the protection of personal information and will be posted on its website.

I-Governing Law and Jurisdiction

This Privacy and protection of personal information is governed by the laws of the Province of Quebec and the laws of Canada applicable therein and shall be construed in accordance with these laws. You irrevocably consent, to the exclusion of any other possible court or jurisdiction, that any dispute relating to this Privacy Policy and protection of personal information must be submitted to a competent court in the judicial district of Quebec, province of Quebec, Canada.