References

We give particular attention to the ideas and comments of our customers, because each and every one of them contributes to the constant progress of Guide Ti software. Cogep ensures customer satisfaction not only during the implementation of the solution, but also during training and with each year of use through its competent and attentive customer support service.

Are our customers pleased with our services and Guide Ti?

You will be the judge of that: Here is a series of comments left by Cogep’s customers.

Dana Canada

The individuals who gave the presentations were very honest about which functionalities the software does or does not have. We were very pleased with the way the software purchasing went.

The “step-by-step” implementation process has prevented us from stumbling down as we did when we ifirst implemented our old software. This is an approach that we should all use for any type of implementation.

Cogep’s project manager had the necessary maintenance experience to tell us where we could make improvements; we even changed our work processes. We are very happy with the implementation.

Scientific Games

Mechanical failure used to represent 10% of the reasons for equipment downtime. It is now down to less than 3%.

We saved over $300,000 on the purchases of parts and external services just through better management.

Saputo

Cogep has a very solid approach to training. Employees were enthusiastic about using it and implementation was on time and trouble-free.

The software is perfect for following up costs and trends, which makes justifying the use of personnel and equipment easier.

Tarkett

Immediately following implementation, users were able to operate the software. Everyone found a definite advantage to using Guide.

City of Levis

All of our questions are answered and if they don’t have an immediate answer, the people at Cogep examine the situation and get back to us with a solution.

A “step-by-step” implementation has been cost-effective because it gives the organization the time it needs to adapt.

Purchasing departments have reported a 50% decrease in the amount of paper handled since we’ve started using Guide Ti.

Casino de Montréal

The people at Cogep take a genuine interest in understanding our problems and work with us to solve them.

The success of the implementation measured up to our expectations and was completed on time, which is rare for this type of project. We are extremely pleased with the implementation.

Transport Bourret

There are many different ways to work in the system. I find that it's a real plus.

IPL

The project startup went off without a hitch and our staff learned the software in no time at all. The method of implementing in small steps is ideal.

Norampac

Software capabilities are presented truthfully and accurately. What’s more, either by email or over the phone, Cogep always answers my questions within a reasonable timeframe.

There is no doubt that support personnel have a very thorough knowledge of the software. Support is immediate and precise. We are extremely pleased.