if you are a Client domiciled outside the Province of Quebec and that you provide personal information, you agree that your personal information be transferred and hosted in the province of Quebec and protected by the applicable laws in this province.
COGEP collects personal information in the course of its business relationship with a client-user:
- When ordering or acquiring licenses for its software;
- When you sign upto our mailinglist(newsletter);
- When you respond to a job offer;
- When you senda commentora questionor otherwisecontact ourcustomer servicevia email orwhen you calldirectly to ourcustomer service.
The personal information we collect in these situations are:
- Your name;
- Yourpreferred language ofcommunication;
- Youre-mail address;
- Yourpostal address;
- Your billing address;
- Yourshipping address;
- Your phone numberat home and /or office and/or laptop.
In general, COGEP uses your personal information to:
- To process andfulfill your order, including to sendyou emailsor contact youby telephone,mail orother meansto confirm thestatus of your orderorpayment;
- Toinform you ofchanges to ourconditions andour policies and/ orfor otheradministrative purposes;
- Toimprove your shoppingexperience;
- To protect the securityand integrity ofourwebsite,our company andour affiliates.
B-Disclosure to Third Parties
It is COGEP’s policy not to disclose any personal information to third parties about its client-user of its software.
Unless you specifically authorize us, COGEP will not disclose, sell or rent to any third party or organization any personal information that you may provide during your business relationship with COGEP.
COGEP also limits access to your personal information only to employees of certain departments (ex: technical support, finance) who need to know for the purposes of their functions.
It may happen that COGEP makes use of external service providers to offer superior service in specific areas and that some of your personal information may be accessed by these providers. In this case, confidentiality agreements are signed between COGEP and those providers so that your personal information be used in a manner consistent with this Policy and any law, rule or regulation.
C-Information collected via our website
Our web servers collect monitoring and general information from your visit on our website. We collect these statistics to determine the number of daily visitors to our site, the types of browsers used by users, the user’s domain names and countries of origin. This data helps us to personalize our website to better meet your online needs.
D-Storage & Security
All personal information you provide to COGEP are stored on our secure servers with restricted access. In deciding to voluntarily provide us your personal information, you consent to the transfer and storage of your personal data on our servers located in Quebec City.
COGEP takes reasonable technical means to ensure a safe environment and protect user data.
HOWEVER, GIVEN THE PUBLIC NATURE OF THE INTERNET NETWORK, USER ACKNOWLEDGES AND AGREES THAT THE SECURITY OF COMMUNICATIONS THROUGH THE INTERNET CANNOT BE GUARANTEED. THEREFORE, COGEP CANNOT GUARANTEE NOR SHALL BEAR ANY LIABILITY FOR ANY BREACH OF CONFIDENTIALITY, HACKING, VIRUSES, LOSS OR ALTERATION OF INFORMATION TRANSMITTED OR HOSTED ONCOGEP’S SYSTEMS.[/vc_column_text][vc_empty_space height=”25px”][vc_column_text]
COGEP retains your personal information only as long as necessary or relevant for the identified purposes or as required by law.
At expiration, COGEP we will close your customer account. Despite the closure of your account, we reserve the right to hold for an indefinite period, within the limits prescribed by the laws of Quebec applicable, certain personal information to be in compliance with the law, prevent fraud, collect fees owed, resolve complaints or other problems related to them, cooperate with an investigation and any other act permitted by law.
Upon expiry of this period, the data files will be destroyed or deleted from COGEP’s systems.
G-References by hyperlinks
To facilitate the navigation, COGEP’s website may contain links to other sites. However, we are not responsible for the content or practices employed by organizations sponsoring these other sites. COGEP IS NOT RESPONSIBLE FOR THE PRACTICES, ACTS OR POLICIES OF SUCH THIRD PARTIES WITH RESPECT TO THE PROTECTION OF PERSONAL INFORMATION. We recommend that you carefully read the statement on the protection of personal information found on these sites in order to determine in an informed manner to what extent you want or not to use these sites regarding their privacy practice.
I-Governing Law and Jurisdiction